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SHIPPING & RETURNS

SHIPMENTS:

  • Orders are sent, usually, the day after receiving the purchase amount, while we provide a link to track online.

  • If you prefer a shipping method different from the one we provide you, you will have to assume the responsibility of the transport, as well as the shipping of the same. Please, contact us before choosing this method.

  • We send the orders with optimal protection so that your purchase arrives intact to its destination.

Where I can get my order?

You can receive it at the address you choose (address, work, etc.)

Can the delivery country be different from the purchase country?

Yes, it can be in any of the following countries: Spain, Portugal, Germany, Belgium, France, Holland, Italy, Luxembourg, United Kingdom, Gibraltar and Andorra. For any other destination, please contact us to inform you, previously, of the shipping costs.

How long will it take to get my order?

Delivery times are counted in working days, unless the order is made on Friday, Saturday, Sunday or holiday, in which case the order will be processed on the first working day after the day of placing the order.

Shipping and delivery time:

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How can I know where my order is?

If the follow-up link does not reach you directly to know the status of your order, please contact our Customer Service Department at +34 683 346 814 .

RETURNS:

What is the deadline to make a return?

For any return, you have a term of 14 calendar days from the moment the product is delivered to the delivery address specified at the time of making the purchase on our website.

Do I have to pay something for my return?

The return costs are always paid by the customer and will be deducted from the amount to be returned.

The products must be returned in their original packaging, protected by another packaging, in perfect condition (without stains, or bumps or dirty) with all accessories, accessories, instructions, etc., and without manipulation beyond the mere opening and closing of the product. package.

In the event that the product presents some type of damage upon arrival at our warehouse, the return is invalidated. We will contact the client to remove the package or we will send it back to you prior to transport payment .

If after 10 days from the date of arrival at our warehouses, the client does not remove the package, we understand that he renounces it and we will proceed to its destruction.

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way that you made your purchase.

When will I receive my refund?

After approving the return (the items have to be in perfect condition and have the internal tags) you will receive a confirmation email indicating that the amount will be credited to your account (by the same payment method you used to pay) in a few days. Remember that the payment to the credit card always depends on your bank.

What do I do if the amount of my refund is incorrect?

Get in touch with us through our email info@tsantos.es to solve the problem as soon as possible.

www.tsantos.es   reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.