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PERSONAL DATA PROTECTION

Watercolors Teresa Santos is aware of the importance of privacy of personal data and therefore, has implemented a policy of data processing aimed at providing maximum security in the use and collection of them, ensuring compliance with regulations current in the matter and configuring this policy as one of the basic pillars in the lines of action of the entity. While browsing through the website www.tsantos.es , personal data may be requested through different forms provided for this purpose. Said data will be part of the pertinent files in function of the determined and concrete purpose that motivates the collection of the same. In this way, the particular information of each data processing will be provided along with each web form, being common to all of them the person in charge of the file: Teresa Santos Sobrino, registered in the Spanish Agency for Data Protection with registration code number 2180850197 , with registered office at Calle Adriano, VI, 5 de Vitoria , as well as the place and form of exercise of the rights of access, rectification, cancellation and opposition, which must be formalized by means of a written communication to the address indicated above including a copy of the DNI or equivalent identification document. In the event that you provide your data through an email message, it will be part of a file whose purpose will be the management of the request or comment made to us, with the rest of the points indicated in the previous paragraph being applicable.

Likewise, the general contracting conditions of the services of Acuarelas Teresa Santos, contain the characteristics and nature of the treatment of the data that will be developed by the same in case of contracting any of them. On the other hand, Acuarelas Teresa Santos has implemented the necessary technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data that interested parties may provide as a result of access to the different sections of the website www. .tsantos.es , applying the security measures contemplated in Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of the Organic Law 15/1999, of December 13, on Data Protection of Personal Character.

TERMS AND CONDITIONS

Information:

  • All works are original, signed and carry a certificate of authenticity signed by the author.

  • They do not have a frame or mat.

  • The watercolors have been made with first quality pigments on 300 g / m2 100% cotton paper.

  • For any other clarification, do not hesitate to contact us through our contact form or customer service phone +34 683 346 814

Shipping costs:

  • Spain and Portugal (Peninsula): free.

  • Balearic Islands, Canary Islands, Ceuta, Melilla and international: the amount of shipping costs will be provided during the purchase process.

Shipments:

  • Orders are sent, usually, the day after receiving the amount of your purchase, while we provide a link to track online.

  • If you prefer a shipping method different from the one we provide, you must take responsibility for the transport, as well as the shipping costs. Please contact us before choosing this method.

  • Transportation is carried out with optimum protection so that the product arrives intact at its destination.

Payments:

By bank transfer or through the PayPal payment gateway, trying to ensure maximum security and privacy in purchases. We do not receive any banking information from our clients.

With PayPal you can make purchases using the following forms of payment:

  • With the balance of your PayPal account

  • With your debit or credit cards

  • Charged to your bank account

Once the purchase is made, you will receive an email confirming your order. If not, get in touch with us through our email info@tsantos.es or through the Customer Service phone +34 683 346 814

PayPal allows you to make secure payments through your credit card without having to be registered in your system, offering multiple options and without passing bank data to the seller, thus offering maximum security in purchases. PayPal is an easy and fast payment method.

Where I can get my order?

You can receive it at the address you choose (address, work, etc.)

Can the delivery country be different from the purchase country?

Yes, it can be in any of the following countries: Spain, Portugal, Germany, Belgium, France, Holland, Italy, Luxembourg, United Kingdom, Gibraltar and Andorra. For any other destination, please contact us to inform you, previously, of the shipping costs.

How long will it take to get my order?

Delivery times are counted in working days, unless the order is made on Friday, Saturday, Sunday or holiday, in which case the order will be processed on the first working day after the day of placing the order.

 

Shipping and delivery time:

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How can I know where my order is?

If the follow-up link does not reach you directly to know the status of your order, please contact our Customer Service Department at +34 683 346 814.

Returns:

What is the deadline to make a return?

For any return, you have a period of 14 calendar days from the moment the product is delivered to the address specified at the time of purchase on our website.

The products must be returned in their original packaging, protected by another packaging, in perfect condition (without stains, or bumps or dirty) with all accessories, accessories, instructions, etc., and without manipulation beyond the mere opening and closing of the product. package.

What should I do if I receive a defective item?

We strongly recommend to take a photograph before opening the package, if it is seen that it has been mistreated, manipulated, is ramshackle, semi-open and, in general, has suffered damage, etc., to be able to claim from the carrier the possible internal damages.

In the event that the product presents some type of damage upon arrival at our warehouse, the return is invalidated. We will contact the client to remove the package or we will send it back to you prior to transport payment .

Do I have to pay something for my return?

The return costs are always paid by the customer and will be deducted from the amount to be returned.

If after 10 days from the date of arrival at our warehouses, the client does not remove the package, we understand that he renounces it and we will proceed to its destruction.

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way that you made your purchase.

When will I receive my refund?

After approving the return (the items have to be in perfect condition and have the internal tags) you will receive a confirmation email indicating that the amount will be credited to your account (by the same payment method you used to pay) in a few days. Remember that the payment to the credit card always depends on your bank.

What do I do if the amount of my refund is incorrect?

Get in touch with us through info@tsantos.es to solve the problem as soon as possible.

Watercolors Teresa Santos reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.